SHIPPING & RETURNS
SHIPPING POLICY
We currently deliver to the United Kingdom. Standard UK delivery is free at checkout. Our estimated delivery window is 4–10 business days, including processing. This is an estimate, not a guaranteed delivery date.
Orders are dispatched by our suppliers and may arrive in separate parcels. Tracking details will be provided when available. We do not offer guaranteed express delivery. Please contact us through our Customer Service page for help with delivery or an overdue order.
RETURN & EXCHANGE POLICY
For UK online orders, contact us within 14 days after delivery to cancel, then return the goods within a further 14 days. Use our Customer Service page and include your order number. We will provide the correct supplier return address and instructions. Do not send returns to our business address.
For change-of-mind returns, you pay the return postage. No restocking fee applies. Handle goods with reasonable care. Sealed products unsuitable for return for health or hygiene reasons cannot be returned for a change of mind once unsealed. This does not affect your rights for faulty or misdescribed goods.
Contact us promptly about faulty, damaged or incorrect items. We will arrange a remedy and cover reasonable return costs where required. Cancellation refunds include standard outbound delivery and are made to the original payment method within 14 days of receiving the goods or evidence of return, whichever is earlier. Exchanges depend on stock. Your statutory rights are unaffected.