TERMS & CONDITIONS
CUSTOMER CARE
Zelviora Beauty is an online beauty retailer serving customers in the United Kingdom. Prices are shown in GBP. Review the product details, selected options and final order total before paying. Product availability may change.
For help with an order, cancellation or complaint, email vinnox.toledo7@gmail.com or use the chat on our Customer Service page. Include your order number. Orders are fulfilled by our suppliers and may arrive separately. Delivery estimates and cancellation, return and refund conditions are set out on our Shipping & Returns page. Contact us before sending a return so we can provide the correct supplier address. Nothing in these terms limits your statutory consumer rights.
PRIVACY & SAFETY
We use the information you provide when ordering or contacting us to process purchases, arrange delivery and returns, and respond to enquiries. Our store runs on Wix. Payments are processed through the payment services offered at checkout. Relevant order and delivery details are shared with the supplier or carrier fulfilling your order.
Please do not send card details, passwords or sensitive personal information by email or chat. For a question about your personal data or a request to access, correct or delete it, email vinnox.toledo7@gmail.com. Some records may need to be retained to meet legal obligations or resolve an order dispute.
WHOLESALE INQUIRIES
For wholesale or other business enquiries, please contact us through our Customer Service page. Include the products, quantities and delivery destination you are interested in. Availability, pricing and any delivery arrangements must be confirmed before an order is agreed.
PAYMENT METHODS
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Available payment methods are shown at checkout. Review the final total in GBP before confirming your payment. Please do not send card details through our contact form.